退货规则 – Returns Policy
1. 无理由退货 - No reason for return
对于在Speedo中国官方商城购买的货品，您可以在收到货品之后的7天内 (以物流单据上的签收日期为准) 以任何理由或无理由退换货。但是，退回的货品 必须满足下述“退货条件”。减价、促销货品适用相同条件。
Speedo China (speedo.com.cn) allows you to return items within 7 days (using the date you signed the logistics company invoice as reference) for any reason, or if there is no reason. However the goods to be returned must fulfil the requirements below. This is the same for discounted and promotional products.
a) Item is still in good condition, not been worn, used, washed, or mended
b) If a fapiao or free gift was issued with the order this must also be returned with the item(s)
c) Please keep the original packaging including item appendix, instruction manual, swing tags etc. so as not to affect the reselling of the product.
d) Please provide the Speedo China invoice that was sent
2. 有质量问题的商品退货 - Return of faulty items
a） 小线头、毛边（服装类商品较为常见）、因显示器不同而产生的色差（显示器不同，色差难以避免）、厚薄争议（个人定义不同无法鉴别）、走线、手 感、衣服细节方面以及您个人主观意愿变化等因素。
退货时， 请提供Speedo中国官方商城发货单； 如开具发票或附有赠品，发票/赠品要与商品同时退回。
In the case of a damaged or defective item from Speedo China (speedo.com.cn), please contact our customer services team as early as possible. After inspection by our after-sales team we will replace the damaged item with a new one if it is within 90 days of purchase. Please see below for a complete list of reported quality issues that we cannot approve.
a) Small threads, raw edges (the kind typically seen in apparel), colour differences due to different computer monitor settings, dispute on thickness, stray threads, feel, particulars of the apparel that are your personal and subjective opinion.
b) When choosing a size you should consult the sizing chart. Customer service agents can only advise, they are not responsible for your final decision.
) Discrepancies when measuring for size are unavoidable. When returning the item please include the Speedo China invoice and fapiao/free gift (if provided).
3. 不接受退换的情况 - Conditions where a return will not be accepted
a) Non-inclusion of the Speedo China invoice
b) Custom-made goods
c) Where the item(s) have been damaged or dirtied by the consumer and are now not fit for resale
d) Where according to the law the consumer does not have the right to return the item(s)
Items bought on this online store cannot be returned to physical stores; items bought in physical stores cannot be returned online.
退换货流程 - The process of returning items
For specific circumstances please speak to customer services.
1. In the case of defective product, the consumer may be required to send photos of the product in question to the customer service department. The customer service department after inspection of the product/photos will send a Returns Form to the consumer via email.
2. The consumer should fill in the Returns Form
3. The consumer should return the item along with the invoice, any complimentary gifts, any accompanying parts, and the fapiao (if provided).
退换货邮寄及邮费说明 - Mailing and Postage Fees
Please note that Speedo China cannot accept returns sent by surface mail, registered mail, or collect postage.
1. Postage fees for items returned for no reason within 7 days will be covered by the consumer. Postage fees for orders being returned that fulfil the return conditions will be covered by Speedo China.
2. For the return of defective goods, the postage fees will be covered by Speedo China. Please contact customer services to confirm the product has a quality issue before sending the product back to us. Any postage costs will be returned to the consumer in accordance with the actual cost.
退款时间 – Refund of Payment
In the case of goods to be returned – after the product has been verified and after it has been returned to the warehouse Speedo China will execute a refund within 7 working days. The refund will be processed via the same payment method that the item was bought with. The time required for the funds to arrive in the buyers account depends on the original payment method used, we thank you for your understanding.